Welcome to the VU Support Service Guide. Here you will find all the information you need to get our speciallist´s help:
Affected environment (ex. Production).
Affected business (e-banking / VPN / others).
Contact phone, e-mail and technical contact name for support and further communications.
Our support team will evaluate the priority of care in relation to the following priority levels:
|Critic||The use of the software in production is stopped o the impact is so severe that the affected business cannot continue operating in a reasonable way, therefore is required an immediate solution.|
|High||Important software´s capacities are not available, with no possible temporary solution. We will not stop the software in use, however, there is a serious impact in productivity and/or service level in the affected business.|
|Medium||Important software´s capacities are not available, but there is the chance of a temporary solution or not so significant capacities are affected with no temporary solution.|
|Low||Software is still in production with no operational impact.|
Communication channels are:
|Phone Support||(+54) 11 2102 1105|
|Tickets Sistem||Url: www.vusecurity.com/soporte/|
Available time to reach our support team is:
|Phone Support||Monday to Friday - 09:00hs a 18:00hs (Arg timetable - GMT -3).|
|On-site support||Guaranteed within 72 hours of the work week.|